Customer queries - NEDL
Emergencies
To report a loss of supply, or if you are concerned about the safety of our equipment, call our 24 hour emergency number 0800 668877.
Network Connections
For electricity connections to new buildings, moving your meter and incoming service or to request an increase in electrical load, contact:
NEDL/YEDL
Connections Enquiry Management Centre
Cargo Fleet Lane
Middlesbrough
TS3 8DG
Tel: 08450 702 703 Mon-Fri 8:30am-4:45pm
If moving house, contact your electricity Supplier.
Click here to view the Network Connections web pages
Special Needs
If you would like to contact us for information about our priority services please telephone us on 0800 169 2996 between 8:30am and 4:45pm, Monday to Friday.
Hearing impaired customers who have the appropriate facilities can contact us via our textline facility by telephoning 0800 169 1136.
Alternatively, click here to contact us via an email form.
If your first language is not English
Customers whose first language is not English can contact us on 0845 6015628 between 8:30am and 4:45pm, Monday to Friday.
Distribution Enquiries
If you require any further information about engineering details (for example, footpath and road reinstatements, cable shrouding, substation maintenance, removal of existing electricity services, earthing enquiries), call 08450 707172, between 8:30am and 4:45pm, Monday to Friday.
For copies of electricity Safedig Maps call 0870 1600 910 Mon-Fri 8:30am-4:45pm.
Alternatively, please fax details of your request to 0191 229 4287 or email your request including location plan, full site address, post code and return address to Safediggingplans@ce-electricuk.com. All enquiries will be responded to in the required timescale of 10 working days.
If you have a complaint
We acknowledge that sometimes, despite our best efforts, things can go wrong. Click here for information about our complaints procedure.
